macOS Support Essentials 10.15 is a three-day course that describes the best ways to support macOS users. The course includes lectures and hands-on exercises that provide real-world experience.

Who should attend?

• People who manage computer networks or computer labs that run macOS
• People who support Mac users

Existing skills required

• macOS knowledge
• Basic computer navigation skills

What you’ll learn

• How to use macOS tools and resources to troubleshoot macOS
• macOS features and functionality, including how to find more information about macOS
• How to prepare for Apple Certified Support Professional (ACSP) certification

Course outline:

Part 1: Installation and configuration

• Install macOS
• Set-up and Configure macOS
• Use macOS Recovery
• Update macOS Software

Part 2: User accounts

• Manage User Accounts
• Manage User Home Folders
• Manage System Security
• Manage Keychain Access

Part 3: File systems and storage

• Manage File Systems and Storage
• Manage FileVault
• Manage Permissions and Sharing

Part 4: Data management

• Use Hidden Items, Shortcuts, and File Archives
• Manage System Resources
• Use Metadata and Spotlight
• Manage Time Machine

Part 5: Applications and processes

• Install macOSInstall Applications
• Manage Documents
• Manage and Troubleshoot Applications

Part 6: Network configuration

• Manage Basic Network Settings
• Manage Advanced Network Settings
• Troubleshoot Network Issues

Part 7: Network services

• Manage Network Services
• Manage Host Sharing and the Personal Firewall

Part 8: System management

• Troubleshoot Peripherals
• Manage Printing and Scanning
• Troubleshoot Startup and System Issues

Find out more and book:

To book a place on this course or for more information please email us training@sync-store.co.uk or call on 0330 159 5901.

If you’d like to arrange a private course, please get in touch to discuss with our team.