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23rd June - 24th June | 9:00 am - 4:00 pm

macOS Support Essentials 10.15 (Catalina), June


macOS Support Essentials 10.15 is a three-day course that describes the best ways to support macOS users. The course includes lectures and hands-on exercises that provide real-world experience.

Who should attend?

  • People who manage computer networks or computer labs that run macOS
  • People who support Mac users

Existing skills required

  • macOS knowledge
  • Basic computer navigation skills

What you’ll learn

  • How to use macOS tools and resources to troubleshoot macOS
  • macOS features and functionality, including how to find more information about macOS
  • How to prepare for Apple Certified Support Professional (ACSP) certification

Course outline:

Part 1: Installation and configuration

  • Install macOS
  • Set-up and Configure macOS
  • Use macOS Recovery
  • Update macOS Software


Part 2: User accounts

  • Manage User Accounts
  • Manage User Home Folders
  • Manage System Security
  • Manage Keychain Access


Part 3: File systems and storage

  • Manage File Systems and Storage
  • Manage FileVault
  • Manage Permissions and Sharing


Part 4: Data management

  • Use Hidden Items, Shortcuts, and File Archives
  • Manage System Resources
  • Use Metadata and Spotlight
  • Manage Time Machine

Part 5: Applications and processes

  • Install macOSInstall Applications
  • Manage Documents
  • Manage and Troubleshoot Applications


Part 6: Network configuration

  • Manage Basic Network Settings
  • Manage Advanced Network Settings
  • Troubleshoot Network Issues


Part 7: Network services

  • Manage Network Services
  • Manage Host Sharing and the Personal Firewall


Part 8: System management

  • Troubleshoot Peripherals
  • Manage Printing and Scanning
  • Troubleshoot Startup and System Issues

Find out more and book:

To book a place on this course or for more information please email us training@sync-store.co.uk or call on 0330 159 5901.

If you’d like to arrange a private course, please get in touch to discuss with our team.

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