Repairs, collect and return

Need a repair or need to send an item back? No problem. Just use our secure service.
Send us your item in our specially designed protected tote, and if it’s a repair we can assess it
and give you a quote before fixing and sending back to you. Don’t forget you can repair now
pay later with Klarna. Find out more about our repairs.

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Choose your collection day*

On collection day, we will collect your device using a specially designed box. Please ensure that your device is ready to collect.
On request, the courier may be able to leave the box with you whilst you pack your device, and collect it later that day.

Friday 05/06

Spaces Available

No Spaces Available

Select

Monday 08/06

Spaces Available

No Spaces Available

Select

Tuesday 09/06

Spaces Available

No Spaces Available

Select

Wednesday 10/06

Spaces Available

No Spaces Available

Select

Thursday 11/06

Spaces Available

No Spaces Available

Select

We release new spaces every week

If we're full, please
check back

What product needs a repair?*

What's the issue regarding?*

(Please note we don’t repair products over 6 years old)

Choose a collect and return option

Free

£0

Mac, iPad, iPhone, Watch and Beats

  • Collection
  • Return
  • Priority for NHS and Emergency Services staff
  • Insured

Premium

£40

Mac, iPad, iPhone and Watch

  • Collection
  • Return
  • Priority for NHS and Emergency Services staff
  • Insured
Add to Order

Accessories

£20

TV, Music and Accessories

  • Collection
  • Return
  • Priority for NHS and Emergency Services staff
  • Insured

Return only

Mac, iPad
and iPhone

£20

Add to Order

Watch, TV, Music,
Accessories

£8

Add to Order

By booking your repair in with us, you are agreeing to our Repair Terms and Conditions. These apply to all repairs. Collection and Delivery Note: Our free collect and deliver service is subsidised by Apple in order to support consumer repairs, and is therefore not available for businesses. This service is also provided without courier insurance. By selecting a non-insured service, you understand and accept that Sync cannot and will not be liable should your device become lost or damaged in transit.

FAQ’s

Repair times may vary based on the specific device or issue. Our current repair time is 15-working days from your device arriving with us.

In Warranty Repairs: If your repair is covered under warranty then there will be no diagnostic charge.

Non-Warranty Repairs: If your repair is not covered under warranty the prices for diagnostics are £12 for an iOS device
and £40 for a Mac.

If you choose to go ahead with the repair, the diagnostic fee will not be charged, you will only pay for the repair. Once our technicians have performed the diagnostic, they will be able to provide an accurate quote for the work and then you can decide if you wish to proceed.

Yes, before sending in the device please remove ‘Find My iPhone’ from your iPhone or iPad. You can do so by signing out of iCloud on the device or via iCloud.com.

Unless the fault relates to an issue with an accessory, you do not need to return any cables with the device. If applicable, please ensure the SIM card has been removed before sending in the device.

Sync are an Apple Authorised Service Provider, and as such all parts come directly from Apple, and all repairs are performed by Apple Authorised Technicians.

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DPD Secure collect

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Specially designed collection
tote to protect item

icon klarna glasses

Spread the cost with Klarna

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Next working day collection on
booking made before 3pm

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Mon-Friday only

Billing details

United Kingdom (UK)

Additional information

Your order

Product
Quantity
Total
Cart Subtotal £0.00
Order Total £0.00

Need any help? Speak to one of our helpful Apple experts on 0330 159 5900

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