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We collect and return your Apple repairs

We collect and return your Apple repairs using our secure service. Need to repair your Apple device? No problem.
We can send you a specially designed protected tote to return your device in. Once in with us, we can assess it
and perform your warranty or non-warranty repair. Don’t forget you can repair now
pay later with Klarna. Find out more about our repairs.

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  • Select your
    collection day

  • Give us some details
    about your device

  • Choose your collect
    + return option

  • Check out
    on this page

Choose your collection day*

On collection day, we will collect your device using a specially designed box. Please ensure that your device is ready to collect.
On request, the courier may be able to leave the box with you whilst you pack your device, and collect it later that day.

Monday 16/06/2023

Spaces Available

No Spaces Available

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Spaces Available

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Spaces Available

No Spaces Available

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Spaces Available

No Spaces Available

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Spaces Available

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We release new spaces every weekday

If we're full, please
check back

What product needs a repair?*

What's the issue regarding?*

(Please note we don't repair products over 6 years old)

Choose a collect and return option

Collect & Return

£20

What’s included?

  • We collect your device
  • We repair your device
  • We return your device

Ideal for Mac, iPad, iPhone, Watch and Beats

When we collect and deliver your device, we’ll use a specially designed re-usable tote to minimise packaging use, and provide enhanced protection for your device whilst it’s in transit.

Return Only

£10

What’s included?

  • You send your device in
  • We repair your device
  • We return your device

Ideal Mac, iPad, iPhone, Watch and Beats

When we deliver your device, we’ll use a specially designed re-usable tote to minimise packaging use, and provide enhanced protection for your device whilst it’s in transit.

Add to Order

Frequently Asked Questions

How does the service work?

We collect and return your Apple repairs, meaning that you can have your Apple device repaired without having to come in-store. Using our secure service, we can send you a specially designed tote for your device. Simply pop your device in the tote, and hand it back to the courier.

The courier will then deliver your Apple device to our service centre for diagnostics and repair. Once completed we will notify you, and arrange the return of your device.

How long do repairs take?

Repair times may vary based on the specific device or issue. On average however, our current repair time is 3 to 5 working days for iOS, or 7-10 working days for Mac devices – with days calculated from the date your device arrives with us for repair.

Is there a diagnostic or repair fee?

In Warranty Repairs: If your repair is covered under warranty then there will be no diagnostic charge.

If, when processing your device, we discover that the item issue is not covered under warranty, in that: no fault is found, the fault is caused solely by software, or if the device has been damaged (and therefore not in warranty), you agree to pay our standard non-warranty diagnostic charge of £12 for iOS or £40 for Mac to cover the work completed to that point.

Non-Warranty Repairs: If your repair is not covered under warranty the prices for diagnostics are £12 for an iOS device and £40 for a Mac.

For more information about repairs, please find our terms and conditions here.

If you choose to go ahead with the repair, the diagnostic fee will not be charged, you will only pay for the repair. Once our technicians have performed the diagnostic, they will be able to provide an accurate quote for the work and then you can decide if you wish to proceed.

Do I need to disable ‘Find my iPhone’ before sending my device?

Yes, before sending in the device please remove ‘Find My iPhone’ from your iPhone or iPad. You can do so by signing out of iCloud on the device or via iCloud.com.

Do you require my charger and/or SIM?

Unless the fault relates to an issue with an accessory, you do not need to return any cables with the device. If applicable, please ensure the SIM card has been removed before sending in the device.

Do you use genuine Apple parts?

Sync are an Apple Authorised Service Provider, and as such all parts come directly from Apple, and all repairs are performed by Apple Authorised Technicians.

Can I access this service from anywhere in the UK?

We collect and return your Apple repairs anywhere in UK Mainland.

DPD Secure collect

Specially designed collection
tote to protect item

Spread the cost with Klarna

Next working day collection on
booking made before 3pm

Mon-Friday only

Billing details

United Kingdom (UK)

Additional information

Your order

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Need any help? Speak to one of our helpful Apple experts on 0330 159 5900

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