Apple in Higher Education

As an Apple Authorised Education Specialist and supplier on the Apple HE Framework (ITS6004 HW), Sync are perfectly placed to support your University with it’s adoption of Apple.

Bring Apple technology to your campus, and unlock a world of new opportunities for your staff and students. Whether you’re looking to enhance your computing, media and music departments with the latest Macs, or to bring mobility to your University with iPad – we’ve got you covered.

Apple has quickly become the industry standard in a number of fields, including education, healthcare, media, pro audio, design, and computing. In fact, looking specifically at Mac: 55% of all businesses use Mac¹. When we look at preparing students for the world of work, providing students with an education that prepares them for their chosen sector is essential.

Our team of technical, curriculum, procurement, and project management specialists can help you to fully integrate Apple technology in to your existing environment and curriculum.

Choosing a Platform

78% of millennial employees believe access to technology they like makes them more effective²,
so ensuring that your staff and students are equipped with the right tools is key to success.

The power of Mac

Whether you're looking at creating a powerful and versatile shared resource, like a computer lab - or you're keen to enable portable productivity across your campus, Mac helps your staff and students to power through daily activities.

Why Universities choose Mac:

• Productivity - Give lecturers the power to create incredible learning resources on the go, with apps like Keynote and iMovie.

• Powerful performance - Apple's M1 chip gives your staff and students the speed, graphics, and battery life needed day-to-day³.

• Creativity - With powerful built-in apps, and compatibility with industry leading software titles like Logic Pro X and Final Pro X, Mac can help your students do more.

• Accessibility - Using the built-in accessibility features, users can customise their learning experience, with options for vision, hearing, mobility, and more.

• Easy to manage and deploy - IT departments can deploy Mac wirelessly, using a 'zero touch' approach; saving time, resource and money.

Get the Apple HE Buyers Guide

The mobility of iPad

iPad offers your staff and students true mobility, without compromising on power. Its lightweight design, all-day battery life³, and incredible range of apps and tools make iPad the perfect campus companion.

Why Universities choose iPad:

• Mobility meets productivity - From lectures to the library, iPad is the perfect tool for students and staff to take notes, do research, and collaborate on the go.

• Compatibility - iPad is compatible with the tools your rely on most, like Microsoft 365 and Google Workspace.

• Creativity - With powerful built-in apps, ability to run leading apps like Adobe Photoshop, and compatibility with Apple Pencil, the iPad is a true creative powerhouse.

• Accessibility - Using the built-in accessibility features, users can customise their learning experience, with options for vision, hearing, mobility, and more.

• Easy to manage and deploy - IT departments can deploy iPad wirelessly, using a 'zero touch' approach; saving time, resource and money.

Get the Apple HE Buyers Guide

The benefit of choice

People do their best work when they have access to the best tools. In fact, 78% of millennial employees believe access to technology they like makes them more effective.

Furthermore, studies reveal that employee choice increases levels of innovation, in addition to workplace and job satisfaction - and when given the choice, around 75% of people choose Apple².

Why Universities adopt employee choice:

• Employee-centric experience - Through a choice programme, employees can choose the best technology to suit their needs. This empowers employees, putting their needs first.

• Finance - Universities can adopt a range of flexible finance options to accommodate choice, such leasing, or Device as a Service, which can help maximise residual value.

• Streamlined provisioning - Devices can be deployed via a zero-touch workflow, meaning that your IT team won't need to touch your tech in order to provision it.

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How to Buy

Apple Higher Education Framework (ITS6004 HW)

The National Framework Agreement for Products Using Apple Native Operating Systems, Associated Accessories and Services is the destination for the supply, consultancy, and support of all things Apple – including peripherals and Apple software.

Through this framework, Higher Education institutions obtain quotations from trusted suppliers across a complete range of Apple product. Orders via the framework benefit from free standard delivery – whilst also ensuring value for money.

Appointed to the framework on November 1st, 2021, Sync are able provide a range of Apple Solutions to members institutions, and their staff and students. This includes: Mac, iPad, iPhone, charging carts, docking stations, accessories, cables, software, support and training services, finance, and additional warranty and insurance cover.

Get the Apple HE Buyers Guide

Why Universities choose Sync

Sync are an Apple specialist, supporting Educational Institutions, Businesses, Public Sector bodies, and consumers for almost 30-years.
Our Apple certified experts work with organisations and consumers to provide advice, guidance, and support through the buying process and beyond.
We are highly accredited in providing sector-leading Apple services.

We’re Highly Accredited
Apple Specialists…

Sync are able to support the entire lifecycle for institution’s Apple estate, from advice and guidance, through to procurement and logistics, deployment and configuration, ongoing support and training, and repair and recycling. Our accreditations include:

Apple Authorised Reseller (AAR)
Ability to sell the entire range of Apple products to consumers – including teachers and students.

Apple Authorised Education Specialist (AAES)
Apple’s AAES status is a Tier 1 accreditation, allowing Sync to sell education-focussed Apple solutions.

Apple Authorised Service Provider (AASP)
Sync can carry out in-warranty and non-warranty Apple repairs on behalf of Apple.

Apple Authorised Training Provider (AATP)
Authorised to run Apple and LearnQuest’s official and certification courses.

Speak to an expert

We make Configure to Order
(CTO) Even Easier

Online Configurator
Our online ordering portal includes a full Mac configurator as standard, allowing you to configure your devices online, and see real-time pricing for all product variations across Apple’s full Mac product list.

Stock Availability by Variation
Through direct integration in to distribution, we can also show you stock availability on a per-variation basis.

Get It Sooner – Alternative Options
Is the custom build you want not in stock? Can’t wait for it to be built? Our ‘Want it sooner’ module automatically scans for stock of similar specifications, helping you find stock of a similar model (e.g. Space Grey instead of Silver).

Configured to Order Delivery Schedule
Sync are able to provide enhanced visibility for Mac devices that have been configured to order by your institution – giving greater insight in to tracking their Estimated Time of Arrival (ETA).

See it in action

We Provide Free Warranty
Uplift For Mac and iPad*

Zero Cost Warranty Uplift As Standard
No one expects their device to fail but if it does, it always seems to happen at the worst time. That’s why we are providing all institutions with a zero-cost warranty uplift when buying Mac and iPad under the Apple HE Framework. This takes iPad warranty to 4-years, and Mac warranty to 5-years as standard*.

Authorised to Repair Apple Devices
Need to arrange the repair of your Apple device? As an Apple Authorised Service Provider, we can carry out both in-warranty (Apple warranty, AppleCare, and AppleCare+), and non-warranty repairs in-house.

National Collect and Repair Service
Through our National Collect and Repair service, Institutions can book a collection slot with us for their repair. We will then arrange for a courier to deliver a specially designed, re-usable tote, which has been created in order to keep your device safe in transit.

Get the Apple HE Buyers Guide

Bringing Apple to your Campus

Sync offer a range of services to help you bring Apple to your campus.
We can work with you to support your staff, students,
or technical team to ensure success.

Engage a Specialist

Our team of Education Consultants work with Universities across the UK to create tailored technology programmes, encompassing the financial, curriculum and technical elements of each project.

Get in touch to chat by email, phone, video chat, or arrange a meeting at your campus.

Get in Touch

Online Procurement

With our organisation account, your institution can obtain quotations and place orders for Apple products and accessories online - with access to exclusive education discounts across the entire Sync catalogue.

Apply for an organisation account for your institution today.

Apply Now

Apple Financial Services

We partner directly with Apple Financial Services to provide a range of different financial models to aid with your programme - including a variety of lease and payment options.

Learn how Apple Financial Services make it easier than ever to bring iPad to your Campus in a simple, cost-effective way.

Continuing Professional Development (CPD)

A structured CPD plan is crucial to the success and impact of the project. We have worked closely with organisations from across the UK to deploy Apple, and have developed a programme to best support ongoing CPD.

Learn how our teachers can work with you to integrate Apple in to your curriculum.

Learn More

Apple Tools for IT and Deployment

Apple has built powerful tools for institutions that support IT in every step of the deployment process, helping you to streamline your iPad or Mac deployment - with tools like Federated Authentication.

Learn more about Apple School Manager, Classroom App, and more...

Learn More

Deployment Methodology and Device Management

Jamf Pro is a powerful Mobile Device Management (MDM) system - giving you control over your Apple estate, including the ability to manage devices, deploy apps, and provide self service options.

Discover how Jamf Pro could help with your University's deployment workflow.

Apple Technical Training and Certification

As an Apple Authorised Training Provider, we offer everything from Apple Certification courses, to bespoke sessions. Courses start from just £195 exVAT.

Learn more about our technical training today by checking out our full course list.

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Onsite and Remote Technical Support

It’s important to have someone to turn to should any technical challenges arise post-deployment. Our technicians can work onsite, or remotely to support your team.

Learn more about the different support mechanisms available to your team.

Learn More

Frequently Asked Questions

What is the Apple HE Framework (ITS6004 HW)?

The Apple HE framework is the destination for the supply, consultancy, and support of all things Apple – including peripherals and Apple software. The full name of the framework is: National Framework Agreement for Products Using Apple Native Operating Systems, Associated Accessories and Services (ITS6004 HW).

Appointed to the framework on November 1st, 2021, Sync are able provide a range of Apple Solutions to members institutions, and their staff and students.

This includes: Mac, iPad, iPhone, charging carts, docking stations, accessories, cables, software, support and training services, finance, and additional warranty and insurance cover. We are also able to offer ongoing maintenance services and other relevant services including asset tagging, Mobile Device Management, training and support.

You can download a copy of our Apple HE Buyers guide for more information about working with Sync under this framework.

Can I get a quotation for my University from Sync under the Apple HE Framework?

We offer Universities a number of ways to obtain quotations and order Apple technology. You can request a quotation or submit an enquiry simply with our dedicated HE team, by calling us on: 0330 159 5904, or emailing us at: he@wearesync.co.uk

You can also obtain quotations through a number of different methods:

Talk to a Specialist >
Get in touch to chat by email, phone, video chat, or arrange a meeting at your campus.

Shop & Order Online >
Log in or sign up to access education pricing for your institution.

eProcurement Options >
Speak to our team about your eProcurement integration requirements.

Apple Trade-in >
Upgrade your tech for less, with our Apple trade-in programme.

Student & Teacher Store >
Discover our Student and Teacher store to shop and save on the latest Apple tech.

Finance & Subscription >
We’ve teamed up with Apple Financial Services to deliver a low-cost subscription model.

Can I shop online for my University under the Apple HE Framework?

In order to shop online with us, you will need to sign up for an online account. Simply head to our account sign up page, and complete the short online web form – ensuring that you select the ‘Apple HE Framework’ account type.

Once you have applied, we will verify your information, and approve your request. You will then receive an email with you new login credentials, along with the details of how to activate your account. Once activated, you will be able to shop and order online with us, using our approved Apple HE agreement pricing.

Once you have added all necessary products to your basket, you can checkout onsite using a Purchase Order number / reference. On acceptance of your order, we will provide you with instant confirmation, and a full order summary. Tracking details will then follow on dispatch, providing you with end-to-end visibility of your order.

Can I shop online as a student or member of staff?

Sync host a Student & Teacher store, that provides education discount across Apple’s full range of products. To access the Student and Teacher Store, you simply need to visit: wearesync.co.uk/education-store

No sign up or login is required to browse the store, or to build a basket. We only require students and staff to create an account when making a purchase. Once you have added your products in to your bag, you will simply need to navigate to the bag icon, and choose ‘checkout’. This will trigger the account creation process.

Can Sync DEP my Apple devices?

As an Apple Authorised Education Specialist, we can enrol your devices in to DEP (ID: 2688490). If you would like to speak to someone about Apple Device Enrolment, you can contact us via email at he@wearesync.co.uk

What is the warranty term of Apple devices purchased from Sync through the HE Framework?

Sync are providing all institutions with a zero-cost warranty uplift when buying Mac and iPad through the HE Framework. This takes iPad warranty from 12-months to 4-years, and Mac warranty from 12-months to 5-years. All other Apple products come with their standard 12-month manufacturer warranty.

Learn more about our warranty uplift programme

Can Sync repair my Apple devices?

As an accredited service provider, Sync can carry out warranty and non-warranty Apple repairs on behalf of Apple. This includes AppleCare+ repairs.
To speak to our repair team about an issue, or to log a repair with us, simply get in touch…

Web: https://www.wearesync.co.uk/about-repairs/
Email: workshop@wearesync.co.uk
Phone: 0161 605 3838

How do I log a repair with Sync?

To speak to our repair team about an issue, or to log a repair with us, simply get in touch…

Web: https://www.wearesync.co.uk/about-repairs/
Email: workshop@wearesync.co.uk
Phone: 0161 605 3838

How do I report an issue with my order?

We take the upmost care in processing and delivering your order. Should an issue occur with your order however, we have dedicated teams in place to resolve the issue quickly and efficiently.

Defective On Arrival (DOA)
Sync provide member institutions with a 30-day DOA reporting period under the Apple HE Framework. To report a device as DOA, simply notify us via he@wearesync.co.uk, providing your order number and the device’s serial number.

Invoicing and Accounts Support
Our team of administrators and finance specialists are on hand to help with any accounts support issues you may have – including obtaining up to date statements. Simply message us at accounts@wearesync.co.uk with your query.

Support with Apple Device Enrolment (DEP)
As an Apple Authorised Education Specialist, we can enrol your devices in to DEP (ID: 2688490). If, for any reason, you notice an issue with an enrolment, you can contact us via he@wearesync.co.uk

Do Sync offer evaluation and rental products under the Apple HE Framework?

Evaluation Product Bank
Sync operates a large scale Apple hardware bank, with devices available for demonstration and evaluation purposes as required.

At any one time, this can include 500+ current- generation Apple branded items spanning 130+ Apple individual products / product variants, all of which are available to loan for evaluation purposes.

This includes iMac, Mac mini, MacBook Pro, MacBook Air, iPad, iPad mini, iPad Air, iPad Pro, iPhone, Apple TV, and accessories.

Devices are checked prior to loan, and when returning from loan. This includes:

- • Logging the serial number of the device
- • Ensuring that the machine boots, and functions correctly
- • Ensuring that the Machine is running a patch supported OS
- • Ensuring that the machine has been data-wiped
- • Ensuring that cosmetic marks and damages have been recorded

Product Rental

Looking to rent Apple devices for a fixed project, term, or requirement? We are able to provide rental services across a huge range of Apple products and specifications.

Rental fees are issued on a 30-day period, and the cost of rental is based on the current value of the opened device, divided by twelve. Rental for an iPad Air with Wifi and 64GB storage for example would be £29.86 exVAT.

Should the rental equipment become lost or damaged during the course of the rental period, the customer is liable to pay the cost of the unit.

Where the device is lost, the customer will be liable for a fixed cost fee for the unit (monthly rental cost x 12), in addition to the rental fees paid to that point.

Where the device becomes damaged, the customer should make no attempt to repair the device, but instead submit it to either Sync or Apple for repair – the customer will be liable for the cost of this repair.

Speak to a specialist today…

Get in touch with our education team about the right solution for your institution.

* Available on qualifying Mac and iPad devices purchased by Universities under the Apple HE Framework agreement (ITS6004 HW). Terms and conditions apply.

1. Source: https://www.parallels.com/blogs/mac-survey/ | 2. Sources: Tech.pinions / Creative Strategies — “Millennials will Drive the Digital Transformation of the Workplace”, “The 2015 Millennials Majority Workforce Study”, “Millennials at Work”, PWC “US Workplace Survey 2013”, Gensler Research, Jamf “2016 Employee Choice Program Survey” | 3. Battery life varies by use and configuration. See www.apple.com/uk/batteries for more information.

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Apple in Higher Education

Choosing a Platform