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We offer everything from phone and remote support, to regular onsite visits. And to make things simple, we have developed three core support packages…
Suitable for:
• Small Office / Home Office businesses
• A department within a Small or Medium Business
Support includes:
• Phone and remote support
• Priority repair service
• 10% discount on training
Upgrade your plan with:
• Scheduled onsite visits
• Cloud backup
• Cyber security
• Hardware cover
• Asset management
Suitable for:
• Small and Medium Businesses
• A department within a Large Business
Support includes:
• Phone and remote support
• Priority repair service
• 15% discount on training
• Staff discount portal
• Early access to events and seminars
Upgrade your plan with:
• Scheduled onsite visits
• Cloud backup
• Cyber security
• Hardware cover
• Asset management
• Out of hours support
Suitable for:
• Medium and Large Businesses
• Scaleable to multi-site Enterprises
Support can include:
• Phone and remote support
• Priority repair service
• 20% discount on training
• Staff discount portal
• Early access to events and seminars
• Scheduled onsite visits
• Cloud backup
• Cyber security
• Hardware cover
• Asset management
• Out of hours support
At Sync we make technology work for you. For over 30 years we have supported
businesses across the UK, ensuring they have a reliable, cutting
edge and secure Technology.
Every contract type includes our rapid-response service, which ensures that you get the business IT support you need it. With our core support model you will have direct access to our large Manchester-based Helpdesk team, all highly qualified and experienced support specialists, who are there to quickly log and respond to each ticket within 30 minutes.
We will also respond in clear and friendly language, leave us to deal with the tech jargon as we are there to support you. Support will be given between 8am until 5.30pm during weekdays.
We will support your business addressing the needs of a modern and mobile workforce, which may not all be in one building using traditional desktop stations.
We will remotely support you where possible, using the latest cloud based systems to secure, support and manage devices regardless of them being in the HQ office or your home-workers front room.
Knowing what IT systems and devices you have may sound basic, but many businesses like us to help keep track of their IT estate to ensure you have a secure, up-to-date and reliable estate so that your teams can get on with their jobs.
We can also advise on upgrade paths and refresh cycles so you are never left behind.
Suitable for:
• Primary schools
• Smaller institutions, such as Nurseries and PRUs
Support includes:
• Phone and remote support
• Priority repair service
• 10% discount on training
Upgrade your plan with:
• Scheduled onsite visits
• Cloud backup
• Cyber security
• Hardware cover
• Asset management
Suitable for:
• Secondary schools
• Small MATs (up to 3-schools)
Support includes:
• Phone and remote support
• Priority repair service
• 15% discount on training
• Staff discount portal
• Early access to events and seminars
Upgrade your plan with:
• Scheduled onsite visits
• Cloud backup
• Cyber security
• Hardware cover
• Asset management
• Out of hours support
Suitable for:
• Academy Trusts
• Colleges and Universities
Support can include:
• Phone and remote support
• Priority repair service
• 20% discount on training
• Staff discount portal
• Early access to events and seminars
• Scheduled onsite visits
• Cloud backup
• Cyber security
• Hardware cover
• Asset management
• Out of hours support
At Sync we make technology work for you. For over 30 years we have supported
schools across the UK, ensuring they have a reliable, cutting
edge and secure Technology.
Every contract type includes our rapid-response service, which ensures that you get the school IT support you need it. With our core support model you will have direct access to our large Manchester-based Helpdesk team, all highly qualified and experienced support specialists, who are there to quickly log and respond to each ticket within 30 minutes.
We will also respond in clear and friendly language, leave us to deal with the tech jargon as we are there to support you. Support will be given between 8am until 5.30pm during weekdays.
We will support your institution in addressing the needs of a modern classroom, which includes creating end-to-end solutions, such as using iPad to deliver new workflows for content delivery and assessment.
We will remotely support you where possible, using the latest cloud based systems to secure, support and manage devices.
Knowing what IT systems and devices you have may sound basic, but many education institutions like us to help keep track of their IT estate to ensure you have a secure, up-to-date and reliable estate so that your teams can get on with their jobs.
We can also advise on upgrade paths and refresh cycles so you are never left behind.
Our standard hours are 8:30am – 5:30pm, Monday to Friday (excluding Bank Holidays). We also have additional contract options to extend help desk access outside of our standard working hours as required.
When you enter in to a support contract with us, we will give you access to a support system. This allows you to log tickets 24/7 via the web, include attachments and screenshots, check on the progress of tickets, and even run reports and analytics on tickets to date.
You can also log support tickets with us by calling our head office on 0161 605 3838, or emailing support@wearesync.co.uk
As a highly accredited technology specialist, Sync can support all of your computing, mobility, telephony, and network needs – including both on-premise and cloud-based solutions. We hold over 25 accreditations, including:
As an Apple Authorised Service Provider, Sync can carry out warranty and non-warranty repairs on the entire range of Apple technology. All works are carried out using Apple’s official parts and processes.
Our teams have been working tirelessly to implement protective measures for COVID. This includes a full risk assessment and policy document for each element of the business – including our Head Office, Retail Store, Training Room, and for works carried out on customer sites (such as training or technical works).
You can find all of our policies online here.
