Ocean Band

Next working day delivery applies to orders placed before 3pm, orders placed after 3pm will arrive the following day.

Our working days are Monday – Friday (excluding Bank Holidays). Due to the order cut-off time of 3pm, if you place an order for next-day delivery after 3pm on Monday, it will be processed on Tuesday, and arrive Wednesday. Similarly, if you were to place an order for next-day delivery with us after 3pm on Friday, or over the weekend, we will process this on our next business day (Monday), and it will be delivered on Tuesday.

For orders with a total cost below £500 (inc. VAT)

Free 2 working day delivery as standard

Optional upgrades
Next working day delivery: £6.95
Next working day delivery before 12 noon: £15.00
Saturday delivery: £20.00

For orders with a total cost of £500 and above (inc. VAT)

Free next working day delivery as standard

Optional upgrades
Next working day delivery before 12 noon: £15.00
Saturday delivery: £20.00

Custom build orders:

Please allow 10-14 days lead time plus shipping.

For more information on delivery and returns please see our sales, delivery and returns t&c’s or our FAQ page, alternatively contact us on: hello@wearesync.co.uk or 0161 605 3838

Returns

If you’re not happy with your product or simply change your mind, you must provide us with notice of cancellation within 14-days of delivery. You can notify us by emailing hello@wearesync.co.uk. Once you notify us of your intent to return, simply return the product with the original receipt, in its original and sealed packaging, along with its included accessories to us. Once you have informed us of your intention to return an item/items from your order, you have a further 14 days to return the item/items to us. Sync is not obliged to refund your purchase until the goods have been received into our warehouse and checked.

When you return the goods, please use a tracked delivery service and make sure you have appropriate insurance cover, as we will be unable to refund missing items or items that have been damaged in transit. Return carriage charges are not covered by Sync. Our 14-day cancellation policy also applies to any additional unused services you may have ordered.

We will contact you upon receipt of the returned items to arrange the refund. If you paid for carriage during the ordering process, we will refund your carriage cost at the base value of £6.95 only, regardless of whether or not you paid an additional amount for expedited, special, or scheduled deliveries.

Your refund will be made within 14-days after the item has been received.

Please note that you may not return the following, except in case of defect or lack of conformity:

• Any device that has been removed from its original packaging
• Devices that have been personalised (such as engraved)
• Devices that have been purpose built / tailor-made (such as a Mac with a custom configuration – e.g. additional RAM)
• Software licenses and/or electronic software downloads
• Software products that have had their seal broken
• Services that have been used (such as setup, migration, and configuration services that may have been purchased and carried out whilst purchasing your new Mac)
• In-ear headphones that have had their seal broken

Please do not deface the retail packaging of the product as this may affect the resale value of the product and the value of your refund.

Please note: these are consumer rights only and do not apply to businesses or education purchases.