Sync have teamed up with Guide Dogs to help provide visually impaired
children with Apple devices as part of their ‘Tech For All’ programme.

Help and Support for your Apple Device Deliveries

Firstly, we’d like to apologise for any issues you may have had with your order – please complete the form at the bottom of this page and we promise to work quickly to resolve it with you.

How can I report that my Apple device didn’t arrive?

If it has been less than 7 days since the expected delivery date:
Although rare, deliveries may occasionally be a slightly delayed. Please wait until 7 days have passed before contacting us.

If it has been more than 7 days since the expected delivery date:
Please report this to us as an ‘Unsuccessful Delivery’. You can achieve this by completing the Unsuccessful Delivery Form below and we will resolve the issue quickly with you.

If my Apple Device has a fault, how can I return it?

If it has been less than 28 days since you received your device, we’ll arrange a collection of the faulty units and replace them. There’s a few things you must be aware of first:

You must submit the online form below to request a collection and replacement. Make sure to give a good description of the issue. Returns are subject to the returns policy.

Once we’ve received your completed form, we’ll notify you when your request has been processed and let you know the expected collection and delivery dates.

Support Recommendation

Furthermore, we highly suggest installing the Apple Support App onto your device – this can be downloaded from the App Store.

You can use this app to self-diagnose and resolve a number of issues such as ‘camera not working as expected’.

Just go to the ‘repairs and physical damage’ option where you can access Apple’s online resources, or arrange to bring the device in for repair.

Before you complete the form, take a look at the common issues below:

These are some common issues that can be resolved quickly without the need to report it to us.

My device was physically damaged on arrival.

Was the box damaged in transit or partly opened when you received it?

Please describe the damage to both the device and to the packaging if relevant, when you complete the online form below to report this. A replacement device will be sent out as soon as possible.

My device won’t power on at all out of the box.

If the iPad/iPhone has a blank screen and does not respond to pressing the power button, the battery may be completely empty.

Plug the device into the wall charger and wait an hour before trying the power button again. If this doesn’t resolve the problem, complete the online form below to report this to us.

Delivery Support Form

Sync are here to fully support you from the moment you have an interest in one of our
products, all the way until you are satisfied and settled with your new device.

If you have faced any issues with the delivery of your new Apple device, please give as much
detail as possible filling out the form below and we will act swiftly to resolve the issue.

This field is for validation purposes and should be left unchanged.